Skills
Call Center Agent
2-5 Years
call auditing
6 Months to 1 Year
Customer Service Representative
2-5 Years
Excel & Google Sheets
2-5 Years
Back office data entry
1-2 Years
Communication
5-10 Years
Account Management
2-5 Years
Customer
2-5 Years
Data annotation
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Case Management
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
BACK OFFICE OPERATIONS
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Customer Service, Technical Support & Back-Office Operations
Teleperformance
·
March/2023
–
Present
Provided customer support, account management, technical support, and back-office administrative tasks. Performed data annotation and image labeling while demonstrating strong communication and problem-solving skills.
Technical Service Representative
Alorica Teleservices, Inc.
·
September/2022
–
Present
Provided technical support and assisted customers with service-related concerns.
Customer Resolution Expert
Alorica Teleservices, Inc.
·
March/2022
–
Present
Handled escalated customer concerns and supported resolution processes. Performed audit-related tasks and case reviews to ensure accurate outcomes.
Technical Service Representative
Alorica Teleservices, Inc.
·
March/2021
–
Present
Assisted customers with technical issues, troubleshooting steps, and service inquiries.
Customer Service Representative
Alorica Teleservices, Inc.
·
November/2020
–
Present
Responded to customer inquiries, provided account assistance, and worked toward customer-focused resolutions.
