Skills
Customer Support > Email Support
1-2 Years
Marketing > Content Creation > Article Writing
6 Months to 1 Year
Customer Support > Active Listening problem solving,
2-5 Years
Experience highlights
Sales Associate
Sutherland
·
August/2024
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/
Sales Associate with experience managing inbound and outbound calls, providing technical assistance, handling email communications, and maintaining accurate data records. Skilled in upselling products and services while delivering efficient, customer-focused support.
Social Media Manager
Freelance
·
January/2024
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/
Social Media Manager responsible for content creation and scheduling, editing posters and layouts, and writing engaging captions for posting across platforms. Experienced in handling and managing events, coordinating promotions, and managing email communications to ensure consistent brand messaging and audience engagement.
Customer Service Representative
Foundever
·
March/2021
–
Present
I worked as a Customer Service Representative for USA Today’s newspaper distribution, where I managed delivery processes, resolved delivery delays, and ensured timely service to subscribers. I also handled technical troubleshooting for the digital newspaper, assisting customers with access issues, account support, and platform navigation while maintaining high service satisfaction and accuracy.
