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Ma. Angelica G.

AI Quality Analyst/Customer support/Admin assistant/Revenue Auditor.

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented operations professional with nearly 5 years of experience in revenue auditing and booking processing within the logistics industry, combined with 2 years and 3 months of QA experience in AI workflow automation. Skilled in process validation, discrepancy resolution, root cause analysis, and cross-functional coordination to ensure operational accuracy and system efficiency.

Skills & Experience

Skills

Quality Analyst 2-5 Years
Office & Administration 1-2 Years
Data Encoding, data entry 5-10 Years
Revenue Auditing 2-5 Years
Calendar /Scheduling, communication skills, email handling, attention to detail 5-10 Years
Software > Software QA Testing > Test Automation 2-5 Years
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years
~Data Entry 2-5 Years
Chat Support > Social Media Management 1-2 Years
Customer service > Sales Representative > Customer Support 2-5 Years
Canva Pro 1-2 Years
Quality Assurance & Testing 1-2 Years
Design > Canva Graphic Design > Video Editing 1-2 Years

Experience highlights

AI Quality Assurance Analyst (Freelance)
Presto Phoenix, Inc. · October/2023 – /
Evaluated AI-generated responses for accuracy, clarity, and compliance. Identified recurring issues and contributed to quality improvements. Provided structured feedback and maintained QA documentation.
Digital Freelancer – Social Media & Customer Support
Self-Employed · January/2023 – Present
Managed social media posting, scheduling, and customer inquiries via Facebook and Instagram. Processed orders and bookings. Created graphics with Canva Pro and edited short-form videos.
Logistics Operations & Revenue Control Specialist
Seidopro Global Inc. · June/2019 – Present
Audited and validated 50-100+ invoices weekly. Reduced discrepancies by 20-30% through detailed analysis. Performed financial reconciliation and coordinated with finance teams.
Administrative Staff / Data Encoder
Taguig District Office · August/2018 – Present
Processed 200+ records daily with high accuracy. Maintained organized documentation and assisted with public inquiries. Ensured data accuracy through regular verification.
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