Skills
Team Leadership
5-10 Years
ConnectWise & IT Glue
2-5 Years
Office and Administration > Quality Assurance
2-5 Years
Office and Administration > Stakeholder Management
2-5 Years
Excel
5-10 Years
Management
2-5 Years
Analytics
1-2 Years
Service
2-5 Years
Analytics & Reporting
2-5 Years
Process Optimization
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Client Onboarding
2-5 Years
Systems
2-5 Years
Client & Case Management
2-5 Years
Google Workspace
2-5 Years
Experience highlights
Client Service Coordinator Team Lead
Sourcepass
·
September/2023
–
Present
Led client service team managing issue resolution, onboarding optimization, and strategic technical assessments. Leveraged analytics for KPI reporting and implemented retention strategies using predictive analytics and client health scoring.
Service Quality Analyst Specialist
Lincoln IT
·
August/2022
–
Present
Provided technical support and analyzed quality data for continuous improvement. Delivered performance reviews to executives, conducted compliance audits, and served as primary escalation point for client inquiries.
