Operations Manager and Systems Architect

Verified

$20/hr

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Outline

Looking for Full-Time work (8 hours/day) at $20/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help startups & SaaS companies scale without chaos | ClickUp • Automation • Team Leadership

Skills & Experience

Skills

Virtual Assistance 5-10 Years

Customer Support > Technical Support > SME > Escalations Supervisor 10+ Years

Coaching > Training and Development 2-5 Years

Project Management 1-2 Years

Operations Management 2-5 Years

SOP Creation & Document Management Less than 6 Months

Systems Setup & Integration 5-10 Years

Team and Client Onboarding & Offboarding 2-5 Years

Experience highlights

Project Manager Team Leader

Frontpage Digital (Gogorilla) · September/2023 – October/2024

Led internal operations and workflow design for a SaaS platform redesign project.

What I managed:
• 15+ member internal team across design, development, and operations
• End-to-end SOP creation and documentation for platform processes
• Tool integration and technical implementation across multiple platforms

Systems I built:
• Designed operational workflows using Framer, Figma, Zoho Analytics, Webflow + Stripe integration
• Implemented lead generation and automation stack (Octoparse, Zapier, N8

Operations Manager

Chase Reiner SEO/Shine Ranker (Shinefy) · May/2021 – Present

Managed operations, service delivery, and team coordination for SEO and SaaS products.

What I managed:
• Customer support (chat, phone, email) and dispute resolution
• Team recruitment, coordination, and payroll processing via OnlineJobs, Upwork, Fiverr
• Payment processing, affiliate payouts (First Promoter, ThriveCart)
• Course platforms (Thrive Learn, Teachable, LifterLMS, Kajabi, Kartra)
• Social media operations (Facebook, Instagram, TikTok, YouTube, Twitter)
• Technical administration

Virtual Assistant

Chase Reiner SEO/Shine Ranker (Shinefy) · October/2018 – Present

Provided operational and technical support for SEO campaigns and client services.

What I handled:
• Customer support via chat, email, and phone
• SEO execution: keyword research, citations, audits, link building outreach
• Content creation: blog writing, landing page design, video production
• Email marketing campaign setup and management
• Social media management and content scheduling
• Website management (WordPress, CMS platforms)

Services I delivered:
• Landing page and opt-in design/editi

Customer and Technical Support, Content Writing, Voice Over, Graphic Design

Upwork Freelancer Jobs · May/2016 – Present

Provided end-to-end support for global clients across customer service, virtual assistance, content creation, and creative design.

What I handled:
• Managed 5–10 ongoing client projects in different niches, ensuring quality output and timely delivery.
• Oversaw task workflows and communication systems that improved client satisfaction and turnaround time by 30%.
• Built and maintained CRM, lead generation, and content systems using Salesforce, ActiveCampaign, Magento, and PitchBox.
and more

Customer and Technical Support, SME, Escalations Supervisor

BPO and local companies · April/2009 – Present

Delivered customer support, technical assistance, and escalation management across multiple
platforms and channels.
Managed website content, CMS platforms, basic design, and e-commerce tools for clients.
Executed SEO campaigns, outreach, and data entry projects for various businesses.

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