Social Media Manager, E-commerce Support Advisor, Customer Service

Verified

$7/hr

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Outline

Looking for Freelance work (3 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

E-commerce Support Advisor with 3+ years of BPO experience specializing in customer service, issue resolution, and customer relationship management.

Skills & Experience

Skills

Customer service 2-5 Years

Chat and E-mail Support 6 Months to 1 Year

CRM (data entry, reporting & scheduling) 2-5 Years

Experience highlights

Support Advisor - Non-Voice (Chat/Email)

TaskUs · December/2025 – /

Provided customer support via chat and email for an e-commerce platform, assisting merchants with order management, refunds, billing and payment inquiries, account-related concerns, and issue resolution by collaborating with cross-functional teams while consistently meeting quality, productivity, and customer satisfaction standards.

Call Center Agent

SWAK BPO Corp. · August/2024 – Present

Delivered exceptional customer support by assisting policyholders with policy inquiries, billing and payments, policy changes, roadside assistance coordination, and auto insurance claims while ensuring accurate, timely, and customer-focused service.

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