Skills
Customer Support > Technical Support
10+ Years
Experience highlights
Tier 3 Technical/Sales/Billing Specialist
Concentrix
·
October/2013
–
Present
• Assisting customers with finding suitable products or services.
Handling payments and processing returns, refunds and
exchanges.
• Communication skills: I can
effectively communicate
complex concepts and ideas to
both technical and nontechnical
audiences.
•Flexible: Willing to learn new
skills, especially related to
cross-training to add more
value and complete different
tasks for the company.
• Dealing with customers feedback, concerns and complaints.
Customer Service Representative
Sitel
·
February/2011
–
Present
Assisted customers with inquiries and issues, providing accurate
information and solutions.
Utilized CRM software to document interactions and track
customer support requests efficiently.
Demonstrated adaptability by learning new systems quickly to
improve response times.
Collaborated with team members to enhance service quality and
resolve complex customer concerns.
Customer Service Representative
Sutherland Global Services
·
September/2011
–
Present
Addressed customer inquiries through multiple communication
channels, ensuring timely and accurate responses.
Resolved customer complaints with empathy, enhancing overall
satisfaction and loyalty.
Collaborated with team members to streamline processes and
improve service delivery efficiency.