Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I have over 5 years of BPO experience in customer support, sales, and insurance, with strong skills in handling calls, emails, and administrative task

Skills & Experience

Skills

Customer Support > Forum/Community Moderation 5-10 Years

Video Editing 5-10 Years

Video Editing > CapCut 2-5 Years

Customer Support > Forum/Community Moderation, Fashion Content Creator 2-5 Years

Experience highlights

Customer Support Representative

IQOR · October/2019 – Present

Delivered expert support for mobile account inquiries,
billing, and technical concerns.
Maintained high customer satisfaction ratings through
accurate and timely resolutions.
Managed daily administrative tasks such as logging call
details and tracking customer concerns.
Mentored new team members on product knowledge and
call handling procedures.

Customer Support Specialist

TTEC · July/2002 – Present

Resolved 95% of customer inquiries on first contact,
contributing to team’s top CSAT score for 3 consecutive
months.
Delivered compassionate and accurate assistance through
blended communication channels.
Maintained quality metrics and contributed to team
performance goals.

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