Customer Service Professional | Customer Support | Outbound Calling Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service Professional with experience delivering phone-based support, high-volume outbound calling, and customer engagement across Healthcare, Medicare, Student Loan, Mortgage, and Debt Solutions campaigns. Recognized as a Top Agent for consistently achieving high transfer performance while managing 120+ outbound calls daily using Vicidial. Experienced in qualifying customer needs, handling inquiries, maintaining accurate records, and providing professional service in fast-paced environments. Backed by a Bachelor's degree in Hospitality Management and additional experience in front desk operations and reservation management, I bring strong communication, organization, and problem-solving skills to every interaction. I am seeking remote opportunities in Customer Service, Customer Support, Appointment Setting, or Customer Service Virtual Assistance, where I can contribute to positive customer experiences and operational success.

Skills & Experience

Skills

Customer Support 6 Months to 1 Year

Customer service 6 Months to 1 Year

Data Entry 1-2 Years

Calendar Management 6 Months to 1 Year

Vicidial Administration 6 Months to 1 Year

Appointment Scheduling (Fresha / Google Calendar) 6 Months to 1 Year

Experience highlights

Front Desk Receptionist

Fans Hotel · August/2024 – Present

Welcomed guests, responded to inquiries, and resolved concerns while delivering professional customer service in a fast-paced hospitality environment.
Processed guest check-ins and check-outs while maintaining accurate records and administrative documentation. Coordinated with internal departments to ensure efficient daily operations and timely guest assistance.
Managed multiple responsibilities while maintaining service quality, organization, and attention to detail.

Customer Service Representative (Outbound Telemarketing)

Global Care Communications, Inc. · February/2022 – Present

Conducted 120+ outbound calls daily using Vicidial across Healthcare, Medicare, Student Loan, Mortgage, and Debt Solutions campaigns.
Qualified prospects, documented call outcomes, and transferred eligible customers to the appropriate specialists.
Earned Top Agent recognition for consistently achieving high transfer performance.
Maintained accurate customer records while meeting daily productivity and quality targets.

Restuarant Host

DannMar De Ormoc · January/1990 – Present

Greeted guests, managed reservations, coordinated seating arrangements, responded to customer inquiries, and delivered professional customer service to ensure a positive dining experience.

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