Skills
Customer Support > Social Media Moderation
2-5 Years
Office and Administration > Time Management
2-5 Years
Technical support
2-5 Years
Customer Support > Customer Relationship Management/ Admin Assistant/Data Entry
2-5 Years
Experience highlights
General Virtual Assistant, Administrative Support, Customer Service/Support
Boon Exclusive Errand Services Inc
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February/2024
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Present
Assisted clients with scheduling appointments and coordinating various services to ensure smooth day-to-day operations. Conducted research and delivered accurate information based on client requests. Managed and organized personal tasks with attention to detail, confidentiality, and efficiency. Performed light administrative duties as needed, contributing to overall productivity and client satisfaction.
Social Media Manager
Evangeline Beach Resort
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April/2023
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Present
Provided exceptional customer service by promptly addressing guest inquiries, resolving concerns, and ensuring a positive guest experience from check-in to check-out. Managed reservations efficiently while maintaining accurate and up-to-date guest records. Handled the creation and scheduling of social media content, including graphic design and daily updates across all resort platforms, helping boost online visibility and guest engagement.
Social Media Officer
ESL Lesson Library
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June/2020
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Present
Provided remote virtual assistant and marketing support, including content creation and social media management across various platforms. Collaborated with internal teams to ensure smooth coordination of educational services and timely campaign execution. Demonstrated strong time management, reliability, and accountability in handling multiple tasks while meeting deadlines and maintaining brand consistency.
Social Media Officer
NESTalk
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May/2017
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Present
Delivered technical support and marketing assistance via chat platforms, ensuring timely and accurate responses to customer inquiries. Managed customer concerns with professionalism and efficiency, contributing to positive user experiences. Played a key role in maintaining the organization’s online presence and upholding a reliable and trustworthy brand image.
Social Media Manager
NESTeachers.com
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August/2016
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Present
Managed and maintained social media platforms to promote the company’s educational services and engage with target audiences. Planned and executed marketing campaigns to boost brand awareness and reach. Demonstrated creativity and innovation in developing social media strategies, resulting in increased online engagement and visibility.
