Skills
English Communication
1-2 Years
Typing Skills
1-2 Years
Time Management
1-2 Years
Attention to detail
1-2 Years
Fast learning
1-2 Years
Experience highlights
Service Dispatcher
Choice Home Warranty
·
July/2023
–
Present
Coordinates and schedules service appointments for customers who have home warranty plans.
-Dispatching technicians: Assigning technicians to service calls based on their location, expertise, and availability.
-Scheduling appointments: Coordinating with customers and technicians to schedule convenient service times.
-Communicating with customers and technicians: Providing updates on service requests and addressing any concerns.
-Tracking service requests
Customer Service Advocate
Optum Global Solutions (A United Health Group Company)
·
August/2022
–
Present
Responsible for providing exceptional customer service to members by answering inquiries related to their healthcare coverage. I assisted members in navigating the healthcare system, providing accurate information on benefits, claims processing, and healthcare provider networks.
Customer Service Representative
Teleperformance
·
September/2021
–
Present
I provided exceptional customer service to members by answering inquiries related to their healthcare coverage. I navigated complex healthcare systems and electronic health records to provide members with accurate information regarding their benefits, billing inquiries, and claims processing. In this role, I developed strong communication and problem-solving skills, allowing me to address members' concerns and provide empathetic support effectively.
