BUSINESS OPERATIONS & DEVELOPMENT MANAGER

Verified

$15/hr

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Outline

Looking for Full-Time work (10 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Business Operations & Development Manager with nearly 20 years of experience supporting and managing business
operations, project coordination, procurement, vendor management, client relations, sales, team leadership, and business
development. Hands-on management experience includes coordinating construction business operations, projects, suppliers,
contractors, clients, teams, schedules, quotations, documentation, and day-to-day operational priorities. Experienced in
identifying operational issues, coordinating solutions, following up on requirements, and keeping multiple priorities moving
toward completion.

Skills & Experience

Skills

Business Administration & Operations 5-10 Years

Project & Operations Management 5-10 Years

Operations & Administrative Management 5-10 Years

Logistics & Operations Skills 6 Months to 1 Year

2-5 Years

Team Leadership 5-10 Years

Procurement 5-10 Years

Vendor Management 5-10 Years

Business development 5-10 Years

● Project Management 5-10 Years

Client Relationship Management 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Business Operations 5-10 Years

Customer Service>Sales 5-10 Years

Customer Service > Gorgias > Shopify 1-2 Years

Experience highlights

General Manager

Ternary Construction Corporation · January/2023 – /

• Managed business operations and project coordination, including procurement, scheduling, resource planning, client
requirements, vendors, contractors, and project documentation.
• Coordinated clients, suppliers, contractors, and internal teams, resolving operational issues, following up on requirements,
and keeping projects and priorities moving toward deadlines.
• Supported business development and client relationships through quotations, negotiations, follow-ups,

Operations & Marketing Manager

MonteOne Construction Corporation · January/2021 – Present

Coordinated business and project operations covering procurement, scheduling, contracts, documentation. Managed client-supplier-contractor coordination. Supported marketing and business development activities.

Safety Head – Construction Safety & Health

MonteOne Construction Corporation · January/2018 – Present

Led safety operations across multiple construction projects. Managed inspections, audits, reporting, compliance documentation. Coordinated corrective actions and stakeholder follow-ups.

Customer Support Engineer

PCCW Teleservices · January/2010 – Present

Managed multiple customer cases, investigated problems, coordinated solutions. Maintained customer communication and documentation for consistent service delivery.

SME / QA / Tier 2 Technical Support

eTelecare Global Solutions · January/2006 – Present

Provided advanced technical support for complex issues. Mentored team members, conducted quality reviews. Supported customer, technical, and sales interactions.

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