Skills
Marketing > CRM > Salesforce
1-2 Years
Marketing > CRM > Zendesk
6 Months to 1 Year
Office and Administration > Google Sheets
6 Months to 1 Year
Office and Administration > Microsoft Excel
6 Months to 1 Year
calendly
1-2 Years
Experience highlights
Production Control Officer (FTO)
Microsourcing Phil Inc
·
November/2022
–
/
Manage and monitor queues using management tools
Monitor agent activity status
Point od Contact regarding system issues, resolution and reporting impacts to service levels
Create predefined reports as per needs
Communicates to US clients and update themabout the status of each orders
Sales Development Representative ( Lead Gen - B2B )
Supportware Phils Inc
·
December/2020
–
Present
Outline project scopes, mange timelines and deliverables
Track and report on overall progress of progress handled
Calling leads everydayand scheduled appointments
CSR - Non- Voice( Warranty Claims )
EmpireOne BPO Solutions
·
January/2020
–
Present
Checks the validity and accuracy for warranty claims
Virtual Assistant ( Social Media Account )
EmpireOne BPO Solutions
·
August/2018
–
Present
Perform various administrative tasks, including but not limoted to :
- Answer calls, emails and any forms of communication media and similar task
- Build sustaainable relationship and trusts with clients accounts through open and acitve interactve communication
-Handle records of clients interactions, process client accounts and file documents in confidential manner
-Professional support, handle basic financial tasks
-Identify and handle website maintenance updates
Online Billing Advisor ( Telecommunications Account )
Wipro BPO Limited
·
October/2016
–
Present
Provide billing advise to customers
Process paymments thru credit cards
Reinstate customer accounts