Skills
customer service representative
10+ Years
Computer literate
10+ Years
Techinical Chat Support
10+ Years
Experience highlights
IT Support Helpdesk
Concentrix Daksh
·
January/2023
–
Present
At Concentrix Daksh, I provided high-level IT support for enterprise users, specializing in troubleshooting applications such as Intune, Active Directory, Okta Admin, and ServiceNow. I consistently met team KPIs by efficiently managing a high volume of technical support tickets and resolving issues related to user access, software errors, and system configuration. Using ServiceNow for incident tracking, I collaborated with various departments to escalate and resolve complex technical problems.
Technical Support Representative
Sourcefit Philippines
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March/2017
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Present
As a technical support representative, I resolved advanced connectivity issues involving network outages and device compatibility, supporting multiple platforms including computers, tablets, and smartphones. I ensured continuous service delivery and elevated customer satisfaction by applying problem-solving skills and maintaining strong technical documentation.
Applecare Advisor
Concentrix Daksh
·
July/2016
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Present
I delivered customer-focused technical support for Apple products, specializing in iPhone and iPad troubleshooting, setup, and repair guidance. I managed large volumes of inbound calls while maintaining high customer satisfaction scores and prioritizing first-contact resolution. My ability to explain complex procedures in simple terms contributed to a seamless support experience.
Listener Care Representative
Results Group of Companies
·
November/2013
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Present
I offered technical and billing support to SiriusXM customers, resolving subscription, account, and signal-related issues. My role required detailed knowledge of radio hardware and billing systems, enabling me to handle both technical diagnostics and customer account management efficiently.
Technical Support Personnel
Sykes Asia (now Foundever)
·
May/2009
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Present
I provided support for AT&T’s T1 business customers, troubleshooting Cisco routers, networking equipment, and managed services. I resolved complex network routing problems and improved client satisfaction through quick and precise diagnostics. My technical acumen in networking protocols contributed to consistent service delivery and high performance.
