Virtual Assistant

Verified

$7/hr

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Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A seasoned professional with over 7 years of experience in the BPO industry, specializing in customer service and client relationship management.

Skills & Experience

Skills

Customer Support > Customer Service > 5-10 Years

Virtual Assistance 6 Months to 1 Year

Experience highlights

Virtual Assistant

SDS · February/2024 – Present

As a Virtual Receptionist and Executive Assistant at Skin Deep Sculpting, I am responsible for managing a l front-line communications, including
answering client inquiries about post-operative lymphatic massage services, providing detailed information on treatment options, and assisting
clients with booking and confirming appointments. I ensure each interaction is handled professiona ly, creating a positive client experience
while supporting the clinic’s day-to-day operations.

Executive Virtual Assistant

JJHS · May/2024 – Present

As a Virtual Assistant at JJSS, an Australian company specializing in stewarding and culinary services, I am responsible for overseeing staff
rostering and ensuring smooth workforce operations across multiple hospitality venues. I prepare and update rosters to guarantee that staff
are accurately scheduled and arrive on time for their shifts, while monitoring for discrepancies or conflicts.

Senior Associate

TCS | New York Life Annuity · February/2023 – Present

In my role at New York Life, I provided comprehensive customer service support to clients managing fixed and income annuity
contracts. This included handling a wide range of inquiries and transactions to ensure client satisfaction and regulatory
compliance. I assisted clients with withdrawals from their annuity contracts, guiding them through the process and ensuring
accurate documentation and disbursement of funds.

Senior Associate

Concentrix | Capital One · May/2022 – Present

As a dedicated customer service representative at Capital One, my role revolves around providing specialized support to clients in managing their
accounts effectively and securely. A significant part of my responsibilities includes promptly responding to and managing reports of lost or stolen
cards, guiding clients through the necessary steps to secure their accounts and issue replacements swiftly

Senior Agent

Teletech | T-mobile · August/2021 – Present

In my role at T-Mobile, I am responsible for handling incoming ca ls from customers, focusing on assisting them with a wide range of needs. This
includes addressing bi ling inquiries such as explaining charges, updating payment methods, and resolving any disputes in adherence to company
policies.

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