Skills
Email & Phone Support
5-10 Years
Claims Analyst
2-5 Years
Clerical and Administrative Skills
6 Months to 1 Year
Quality Assurance (QA)
5-10 Years
MS Office (Teams, Excel, Word, Outlook)
5-10 Years
Canva
6 Months to 1 Year
Product Listing
Less than 6 Months
Experience highlights
Marketing Virtual Assistant
Zapps Wholesale
·
January/2026
–
Present
- Boosted client satisfaction through responsive chat support and empathetic resolution.
- Streamlined product listings, increasing visibility and sales.
- Supported marketing operations, enhancing workflow efficiency.
Tech/System Support Analyst
IQVIA
·
March/2019
–
Present
- Delivered frontline technical support via phone/email, ensuring seamless operations.
- Conducted quality checks and reporting (TAT, PURE, EOD, et al), improving accuracy and
transparency.
- Optimized reporting processes, raising team productivity and compliance.
Customer Service Representative
Tactical Business Services Philippines
·
November/2018
–
Present
- Assisted in US Sales Tax Return processing and loan management with precision.
Treasury Assistant (Reliever)
Tramper Retailers, Inc.
·
November/2017
–
Present
- Managed fund transfers, daily sales reports, and SAP data entry for treasury operations.
Business Process Delivery Associate
Accenture Inc.
·
September/2013
–
Present
- Processed and analyzed health claims for regular and behavioral with accuracy and compliance.
- Prepare and monitor team workload allocations.
- Supported employee engagement initiatives.
