Skills
Office and Administration > Email Management
5-10 Years
Office and Administration > Microsoft Outlook
5-10 Years
Team player, coachable
5-10 Years
Handling Confidential Information
5-10 Years
Call Monitoring and Providing Feedback
2-5 Years
Office and Administration > Data analysis > Data Visualization
2-5 Years
MS Excel
5-10 Years
Knowledge in MS Office, (word,excel,ppoint)
5-10 Years
Organizational skills Time Management Attention to Detail Good Customer Service Confidentiality
5-10 Years
Data Quality Analyst - Data Entry
5-10 Years
Office and Administration > Google Sheets
6 Months to 1 Year
Experience highlights
Payroll Staff
US Healthcare Provider
·
January/2024
–
Present
A virtual assistance role that involves accurate data entry of patient claims, computing the total amounts payable to providers, ensuring timely and precise payments, and managing the scheduling of providers. Accurately enter patient claims into the payroll system. Calculate the total amounts to be paid to healthcare providers based on the entered claims.
Reports Analyst
Foundever
·
January/2019
–
Present
Provides a link between raw enterprise data and management which includes data extraction, analysis and transformation by providing useful visualization to aid important business decisions. Interface and collaborate with operational counterparts and partners in benchmarking, processes and data mapping and provide back up support. Manage data files for Enterprise use.
Quality Analyst
Foundever
·
May/2016
–
Present
Responsible for monitoring associate's quality performance in their calls and tools usage to ensure high level of customer satisfaction. Generate useful weekly analysis on site performance to continuously improve strategies in management. Prepares and conducts calibration sessions with the team to ensure that agents, coaches and management are aligned with the quality of service the company promises its customers.
Customer Service Representative
Foundever
·
April/2014
–
Present
Receives phone calls for a credit card company based in the United States. Work includes answering and assisting customers with their basic credit card needs. (ex. Balance, available credit, payments).
