Dedicated and results-driven Customer Service and Technical Support Representative with over 4 years of solid experience in the BPO industry. Proven expertise in managing multi-channel support—including voice, chat, and email—across retail, telecommunications, ride-sharing, and technology sectors. Skilled in handling complex billing management, technical troubleshooting, and consultative sales while maintaining high customer satisfaction. Adept at navigating 5 to 6 core systems simultaneously, de-escalating escalated callers with immediate solutions, and thriving in dynamic remote work environments with flexible schedules.
