Analyst

I bring a diverse background in healthcare and technology operations, with experience supporting customers, managing service-related processes, and resolving operational and technical concerns. My healthcare experience includes provider authorization and HMO benefits support, while my technology experience focused on technical assistance and basic troubleshooting.

Currently, I serve as a Workforce Analyst, specializing in workforce planning, staffing optimization, performance monitoring, and operational efficiency. I leverage workforce data and trends to identify gaps, optimize resource allocation, and provide actionable insights that support informed business decisions, service-level performance, and overall operational effectiveness.