CSR/TSR

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Service and Technical Support professional with experience in troubleshooting satellite, cable, and online platforms. Skilled in clear commun

Skills & Experience

Skills

Customer Support > Chat Support 6 Months to 1 Year

Customer Support > Email Support 6 Months to 1 Year

Customer Support > Phone Support > English Speaking 2-5 Years

Experience highlights

Voice Support Agent

Influx Inc. · May/2024 – /

- Supported students during remote CPR skills assessments via phone and remote desktop assistance.
- Responded promptly and accurately to customer inquiries via phone, email, and SMS.
- Scheduled and rescheduled skills sessions while efficiently resolving technical issues.
- Managed course enrollments and processed orders through Shopify.
- Collaborated with team members to identify trends, streamline workflows, and prevent recurring issues.
- Ensured clear, timely communication to provide an ex

CSR/TSR

Concentrix · August/2019 – Present

- Provided technical assistance for satellite and cable services, including DVR setup, troubleshooting, Wi-Fi connectivity, and satellite activation.
- Diagnosed and resolved signal and equipment issues while guiding customers with clear, step-by-step instructions.
- Collaborated with field technicians to address complex issues and improve overall service reliability.
- Handled escalated cases requiring advanced troubleshooting, critical thinking, and effective communication.
- Assisted customer

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