Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Support professional with 5 years of experience across technical support, financial services, and telecommunications. Proven track

Skills & Experience

Skills

Microsoft Office Suite, Google Workspace, CRM Tools. Platforms: Windows/Mac OS, Mobile OS (Android/iOS), Search Engine Optimization 2-5 Years

Experience highlights

Engineer - Customer Support

Movate Philippines · September/2021 – Present

Account: Search Engine (Blended - Voice, Chat, and Email)
• Provides high-level technical support for a global search engine, diagnosing and resolving complex user queries and platform bugs.
• Manages a multi-channel queue, maintaining a 90%+ first-contact resolution (FCR) rate.
• Collaborates with the engineering team to report recurring technical issues and improve platform functionality.
• Consistently meets and exceeds KPIs for Average Handling Time (AHT) and Customer Satisfaction (CSAT).

Customer Service Associate

Teleperformance Philippines · August/2020 – Present

Account: TransUnion (United States Credit Bureau)
• Handled sensitive financial information and assisted U.S. consumers with credit report inquiries, disputes, and fraud alerts.
• Ensured strict adherence to data privacy laws and company security protocols regarding Personally Identifiable Information (PII).
• Educated customers on credit health and the dispute process, providing empathetic support during high-stress financial situations.

Customer Service Representative

iQor Philippines · July/2019 – Present

Account: Metro by T-Mobile (Telco)
• Delivered front-line support for mobile services, including billing inquiries, device troubleshooting, and plan upgrades.
• Processed payments and managed account activations/deactivations in a fast-paced environment.
• Utilized sales-through-service techniques to recommend relevant products and services to customers

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