Customer Support Specialist | Virtual Assistant | SaaS & AI-Assisted Support | Admin or Back-office

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With over ten years of dedicated experience as a customer service specialist, I have cultivated a refined skill set focused on providing exceptional support and nurturing positive customer relationships across a diverse range of industries. Throughout my professional journey, I've remained steadfast in my commitment to excellence, continuously striving to exceed expectations and deliver outstanding service with every interaction.

Driven by a genuine passion for assisting customers, my ultimate goal is to make a profound impact on the realm of customer service within your business or organization. I am deeply motivated to contribute my expertise and insights towards enhancing your company's service standards and fostering long-lasting connections with your clientele.

I actively seek out opportunities to collaborate with individuals and organizations who share my dedication to delivering unparalleled service and prioritizing customer care above all else.

Skills & Experience

Skills

Accounting > Banking 1-2 Years

Coaching 2-5 Years

Process improvement 2-5 Years

Team Management 2-5 Years

Customer Support Management 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 1-2 Years

- Customer Service 10+ Years

Customer Issue Resolution 10+ Years

Customer Support > Chat Support >Technical Support 1-2 Years

COMPLIANCE MANAGEMENT 2-5 Years

Multi-Channel Communication 10+ Years

Copywriting; Canva Design; Marketing Strategy; Customer Engagement; Performance Monitoring; Microsoft Office. 2-5 Years

Experience highlights

Customer Support Manager

Inform Group Pty Ltd · August/2023 – /

Supervised customer service team operations for dating platform. Managed performance metrics, escalations, and process improvements. Coordinated with internal teams and trained staff on procedures and compliance standards.

Customer Service Specialist

Amazon Operations Services Philippines · August/2019 – Present

Addressed customer issues across phone, chat, and email for orders, products, and payments. Utilized tools for efficient customer support and collaborated with team members on support strategies.

Travel Consultant / Customer Service Representative

InterGlobe Technologies (IGT) Philippines Inc. · July/2017 – Present

Handled inbound calls and emails from TripAdvisor users. Resolved vacation rental booking inquiries and communicated with property managers on listing management and reviews.

Financial Advisor / Personal Banker

Intelenet Global Philippines Inc. · August/2015 – Present

Managed Barclays UK bank accounts including openings, closures, and transactions. Resolved client queries and assisted with banking and financial needs. Awarded best employee in 2016.

Technical Service Representative

Hinduja Global Solutions Ltd · January/2014 – Present

Provided technical support for Philips, Magnavox, and Funai devices. Troubleshot issues, diagnosed faults, and processed refunds or replacements for defective equipment.

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