Customer Service

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (9 hours/day) at $6/hour

High School Diploma

English proficiency Native

Professional Summary

I am a dedicated and motivated Customer Service Professional with hands-on experience in both customer support and administrative roles. Throughout my

Skills & Experience

Skills

Customer Support > Social Media Moderation 6 Months to 1 Year

Marketing > CRM > Insightly 6 Months to 1 Year

Slack 6 Months to 1 Year

Customer Support > Chat Support > Email > Outbound sales > Inbound sales 6 Months to 1 Year

Marketing > CRM > Zendesk, LiveChat, Reamaze 6 Months to 1 Year

Experience highlights

Customer Service Representative

Inspiro · May/2023 – Present

Assisted customers through live chat, phone, and email, addressing inquiries about products, orders, and delivery updates, which streamlined the communication process and improved response times.
Provided sales support by helping customers select the ideal floral arrangements and gifts for special occasions, enhancing their shopping experience and increasing sales.
Addressed customer concerns with professionalism, empathy, and efficiency, which fostered trust and loyalty, leading to higher custo

Enrollment Marketing Assistant

APEC School · July/2023 – Present

Conducted telemarketing efforts to engage leads, successfully persuading them to enroll at APEC Schools, which contributed to an increase in overall enrollment rates.
Followed up on document submissions and payments from applicants and effectively endorsed them to the enrollment team for registration, ensuring a smooth transition into the enrollment process.
Assisted in handling inbound and outbound calls, providing timely responses to inquiries, and enhancing overall communication with prospect

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