Skills
Attention to detail
10+ Years
Good communication, problem solving, attention to detail, and resourefulness.
Less than 6 Months
Claims Management
10+ Years
Medical Billing Specialist
10+ Years
Recovery management
5-10 Years
Experience highlights
Billing Coordinator
Global Healthlink, Inc
·
November/2024
–
/
Record insurance information from patients
Utilize Multiple EHR Systems (CollaborateMD, Availity, Office Ally, MNE Connect, Minits)
Utilize knowledge of insurance policies and procedures
Communicate with insurance companies to resolve billing discrepancies.
Communicate with healthcare providers, insurance companies, and others about payment problems and issues.
Identify missing / inaccurate information and gather / correct, as necessary in accordance with billing guidelines.
Recovery Analyst
Optum Global Solutions
·
October/2018
–
Present
Efficiently managed United Healthcare overpaid claims, ensuring accurate reimbursement and customer satisfaction.
Resolved medical provider complaints promptly, maintaining strong professional relationships and trust.
Updated customer information with precision.
EXECUTIVE ASSISTANT TO CEO
Wonderlead Tourism and Facility Management
·
April/2014
–
Present
Account Receivable Specialist
Dell Services
·
February/2008
–
Present
Expertly manage healthcare insurance claims, ensuring
timely and accurate processing.
Efficiently resolve customer complaints, maintaining high
satisfaction levels.
Handle customer inquiries with professionalism and
promptness
Generate comprehensive call reports, reflecting customer
interactions and outcomes.
Conduct diligent follow-ups on customer calls when
necessary to ensure resolution.
Skillfully submit appeals and grievances on behalf of
customers, advocating for their need.