Administrative and Customer Service Support (Chat & Email)

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly-organized and dedicated professional offering strong capabilities in administrative support and effective communication.

Skills & Experience

Skills

Data Entry 1-2 Years

Microsoft Office Suite & Google Workspace 2-5 Years

Research & Information Gathering 2-5 Years

Digital File Management 1-2 Years

Email/Inbox Management 1-2 Years

Scheduling/Calendar Management 1-2 Years

Customer Support (Chat, Email, and Social Media) 1-2 Years

Google Meet, Zoom, and Slack 2-5 Years

Canva and Capcut 2-5 Years

Experience highlights

Email Support

TaskUs · November/2023 – Present

• Managed a high volume of customer inquiries via email correspondence, consistently providing precise, accurate information, and
resolutions.
• Collaborated effectively with cross-functional teams to escalate, resolve, manage complex issues, and develop solutions.

Production Intern

Podcast Network Asia · September/2022 – Present

• Executed audio cleaning of podcast content for professional podcast production.
• Coordinated and facilitated live podcast recording sessions, effectively managing schedule coordination and technical support for multiple
podcasters using the Streamyard platform.
• Managed key administrative tasks, including efficient account creation for onboarding new Spotify podcasters.

Promotions Committee

Polytechnic University of the Philippines - Communications Management Office · August/2021 – Present

• Conducted thorough research, and information gathering to develop engaging content materials for social media platforms, supporting
branding and promotional efforts for PUP Iskolaradio and PUP CreaTV.
• Contributed to brainstorming sessions by conceptualizing innovative ideas to enhance the branding strategy of university’s media outlets.
• Collaborated effectively with fellow team members on content production.

Student Intern

Manatal Multi-Purpose Cooperative · November/2018 – Present

• Successfully managed diverse administrative responsibilities, contributing to efficient cooperative operations.
• Provided comprehensive administrative assistance to a wide range of clients.

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