Skills
Office and Administration > Quality Assurance
5-10 Years
Inbound
10+ Years
IT Support
2-5 Years
Account Management
5-10 Years
Accounting > Accounts Payable > Billing Support
10+ Years
Customer Relationship Management
10+ Years
- Customer Service
10+ Years
network
2-5 Years
Problem Resolution
10+ Years
Collections
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Systems
2-5 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
10+ Years
Customer Service & Client Support, Virtual Assistance, Team Leadership & Supervision Training & Onboarding
2-5 Years
Experience highlights
Service Specialist
Advance PC Tech
·
January/2022
–
Present
Provided IT support for services company managing technology needs of multiple client businesses. Handled inbound calls, emails, and chat requests across healthcare, law, auto, and property management sectors.
Technical Support II
MongoTEL
·
January/2019
–
Present
Delivered support via inbound, outbound, and email channels. Maintained VoIP networks, IVR systems, and phone configurations. Trained employees and managed quality assurance protocols.
Teammate, Dashlane Campaign
TaskUs
·
January/2018
–
Present
Delivered exceptional customer experience for Dashlane users. Served as subject-matter expert, researched accounts, and drove product adoption via email, chat, and video calls.
Customer Service Associate, Inbound Sales
VXI Global Holdings B.V.
·
January/2017
–
Present
Supported AT&T customers across wireless, broadband, home phone, and digital TV. Resolved billing, technical, fraud, and sales concerns while upselling core products.
Customer Service Associate, Inbound Sales
Telco Services International PTY LTD
·
January/2016
–
Present
Handled customer calls for mobile, broadband, and pay TV subscriptions. Processed orders for account activations and resolved billing concerns while upselling Telstra products.
