Skills
Design > Graphic Design
5-10 Years
Office and Administration > Quality Assurance
2-5 Years
Google Suite
5-10 Years
Microsoft Suite
5-10 Years
Adobe Suite
5-10 Years
~Data Entry
2-5 Years
- Customer Service
10+ Years
● Project Management
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
CRM Systems
2-5 Years
Cold Calling
2-5 Years
Business Analytics
1-2 Years
Basic Graphic Design>Canva
2-5 Years
Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Email & Chat Customer Service Representative
Planas Chuliganas
·
November/2025
–
Present
Supported e-SIM Global account with technical troubleshooting and connectivity issue resolution. Provided step-by-step guidance and maintained accuracy in written responses. Collaborated on support process optimization.
Real Estate Cold Caller / Executive Assistant / System Manager
Virtual Squad
·
September/2021
–
Present
Led lead generation and skip tracing for real estate investment clients. Managed CRM systems, created campaigns using Canva and Affinity tools, tracked KPIs via Excel and Google Sheets. Handled multiple roles across client outreach and backend operations.
Quality Analyst
Jet Cash Offer
·
March/2020
–
Present
Monitored live and recorded calls, evaluated interactions against client standards. Identified coaching opportunities, worked with operations and training teams, provided data-driven feedback to improve agent performance and customer experience.
Customer Service Team Leader
WNS - NRMA Motor Account
·
April/2018
–
Present
Oversaw daily operations ensuring high-quality customer service on car insurance claims. Coordinated with repair shops, managed claim documentation, improved workflow efficiency, and guided team to meet performance goals.
Data Entry Associate
CS-PAC Global BPO, Inc.
·
August/2016
–
Present
Managed online logistics tracking, freight and cargo handling, and digital records. Organized data uploads, converted documents to client-ready PDFs, maintained accuracy and met tight deadlines with clear communication.
