Skills
Commucation Skills
2-5 Years
2-5 Years
Customer Satisfaction
2-5 Years
Customer Support > Phone Support
2-5 Years
Complaint resolution
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Salesforce (CRM)
2-5 Years
• Technical Troubleshooting
2-5 Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Service Professional II
Manulife Business Process Services, Inc.
·
January/2024
–
/
Handles customer inquiries via phone, chat, and email. Documents interactions in Salesforce. Escalates complex cases and maintains high customer satisfaction scores.
Technical Advisor I
Concentrix
·
February/2022
–
Present
Delivered voice-based technical support for Xbox hardware/software issues. Provided chat and email support for Microsoft Office and Windows. Adapted to evolving tools and processes.
