A+ Virtual Assistant | Admin & Customer Support - CRM Update | Customer Service Specialist

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Associate Degree

English proficiency Native

Professional Summary

I help businesses stay organized, keep customers taken care of, and make sure the day-to-day work keeps moving.

With 3+ years of experience in customer support, administrative operations, account management, and sales support, I’ve worked with U.S.-based businesses handling customer accounts, CRM records, documentation, follow-ups, and the operational details that often take valuable time away from business owners and managers.

My experience includes:

✅ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐜𝐥𝐢𝐞𝐧𝐭 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧
✅ 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐚𝐧𝐝 𝐂𝐑𝐌 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
✅ 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐝𝐚𝐭𝐚 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
✅ 𝐎𝐫𝐝𝐞𝐫, 𝐫𝐞𝐜𝐨𝐫𝐝, 𝐚𝐧𝐝 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
✅ 𝐅𝐨𝐥𝐥𝐨𝐰-𝐮𝐩𝐬 𝐚𝐧𝐝 𝐭𝐚𝐬𝐤 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧
✅ 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐬𝐞𝐭𝐭𝐢𝐧𝐠
✅ 𝐑𝐞𝐩𝐨𝐫𝐭𝐬, 𝐢𝐧𝐯𝐨𝐢𝐜𝐞𝐬, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭
✅ 𝐋𝐞𝐚𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

Skills & Experience

Skills

Marketing > CRM > Zoho CRM 1-2 Years

Account Executive > Microsoft 365 1-2 Years

Account Management 1-2 Years

ChatGPT 1-2 Years

Asana 1-2 Years

Content Management 6 Months to 1 Year

~Data Entry 1-2 Years

- Customer Service 1-2 Years

Project Management > Asana > Monday > Trello 1-2 Years

CRM Systems 1-2 Years

Hubspot 1-2 Years

Basic Graphic Design>Canva 6 Months to 1 Year

Google Workspace 1-2 Years

Customer Service>Sales Less than 6 Months

*Administrative Support - 1-2 Years

Experience highlights

Sales Development Representative & Operations Support

Environmental Toner Brokers · February/2026 – Present

Managed CRM systems and customer records. Handled data entry, administrative workflows, customer communication, and appointment coordination. Coordinated between customers and internal teams.

Administrative & Content Support Assistant

Wyatt Eiden · September/2025 – Present

Managed TikTok account administrative tasks including content organization, scheduling, publishing, and performance tracking. Maintained publishing schedules and monitored account activity independently.

Customer Service Representative / Account Manager

Flagship One Inc. · March/2025 – Present

Managed 100+ customer accounts with CRM updates, data entry, order tracking, and documentation. Resolved customer, order, shipping, and warranty issues. Prevented 400+ refunds through proactive case management.

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