Skills
Office and Administration > Quality Assurance
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
- Customer Service
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
SLA Management
2-5 Years
Data Analysis
2-5 Years
Workforce Management
1-2 Years
Escalation Management
2-5 Years
Team Training & Onboarding
1-2 Years
*Administrative Support -
Less than 6 Months
Accounting > Financial Accounting > Analysis
2-5 Years
Account Management
Less than 6 Months
Experience highlights
Account Manager
Empire One CX
·
August/2025
–
/
Primary strategic partner for key client accounts, aligning operational deliverables with client business goals to foster long-term loyalty and retention.
Technical Support Specialist
Accenture
·
August/2024
–
Present
Delivered enterprise-level Tier 1 and Tier 2 technical support, diagnosing and resolving hardware, software, and network connectivity issues.
Customer Service Representative
Concentrix
·
October/2023
–
Present
Provided high-caliber customer support, resolving complex account inquiries with maximum efficiency and genuine empathy.
Workforce Analyst
ContactPoint 360
·
October/2021
–
Present
Monitored real-time call queue metrics and dynamically adjusted scheduling to optimize labor utilization and preserve service levels.
Quality Analyst
Nation Info Corp.
·
March/2021
–
Present
Orchestrated rigorous quality audits, identifying production and performance gaps to formulate strategic improvement plans.
