Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

With years of experience in a Customer Support in a BPO Setting and an experience working remotely. I can apply the discipline being a VA.

Skills & Experience

Skills

Customer Support > Email Support 2-5 Years

Salesforce CRM 2-5 Years

Customer Support > Technical Support Less than 6 Months

MS Office & Google Workspace 1-2 Years

Upselling and Cross-Selling Less than 6 Months

Experience highlights

Technical Support Representative

TaskUs · April/2024 – Present

Supporting customers via phone calls regarding their home security devices, walking them through troubleshooting steps to resolve device issues. Upsell home security products to customers and tasked with lead generation for partner-insurance company.

Risk Reduction Specialist

Homeaglow · September/2024 – /

• Supporting customers via emails and calls regarding their home cleaning inquiries, assisting customers with booking for a cleaning, billing inquiries, refund requests
• Assisting customer with their complains with their cleaner (independent-contractors)
• Analyze customer account history regarding possible charges disputes, providing offers to reduce customers disputing charges in their bank, social media threats and legal claim

Advisor I, Blended Support (Remote)

Concentrix · May/2022 – Present

• Supported customers via email, inbound or outbound phone call with their orders or with any issue may occur along the way.
• Ad Hoc tasks directly from client regarding shipping information with the couriers.

Customer Support Associate II

Convergys · October/2017 – Present

• Tasked to handle email and chat.
• Support businesses and customers by answering product and service questions

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