Skills
CRM management
1-2 Years
Appointment scheduling
2-5 Years
Healthcare Virtual Assistant
1-2 Years
~Data Entry
2-5 Years
- Customer Service
2-5 Years
Lead Qualification
2-5 Years
HIPAA Compliance
1-2 Years
EPIC
1-2 Years
Cold Calling
1-2 Years
CRM tools, Calendar and inbox management, File and document management, Photo Editing, Project management tools, HIPAA compliance, EHR/EMR systems
1-2 Years
Customer Support > Insurance > Prior Authorization> Medical Billing
1-2 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
2-5 Years
Patient intake and Coordination
1-2 Years
*Administrative Support -
1-2 Years
• Live Chat Support
1-2 Years
Experience highlights
Lead Intake Specialist/Healthcare Virtual Assistant
Jumpstart Healthcare Services LLC
·
August/2025
–
Present
First point of contact for patients via phone, email, chat, and portals. Collected patient demographics and medical history into EHR/EMR systems (Epic, Athenahealth). Managed digital documentation, HIPAA compliance, insurance verification, and prior authorizations.
Website Performance and Development Lead Specialist
J Blanton Plumbing LLC
·
August/2024
–
Present
Managed inbound customer inquiries via multiple channels. Guided customers through sales process, provided solutions and product information. Upsold and cross-sold services. Maintained CRM records and tracked leads to meet sales targets.
Live Chat Support
VAXPH/AidQuest
·
January/2024
–
Present
Provided timely customer responses via live chat. Addressed concerns, resolved technical issues, and offered product support. Documented interactions and ensured quality assurance compliance.
Administrative & Client Support
Care for you by us
·
February/2024
–
Present
Managed communications, scheduled appointments and meetings. Prepared reports and maintained digital databases. Conducted research, performed data entry, and resolved client inquiries. Fostered positive client relationships and managed leads.
Cold Caller/Appointment Setter/Recruitment Specialist
NEXA Mortgage
·
January/2023
–
Present
Made outbound calls to qualify leads and schedule appointments. Managed CRM to track interactions and lead data. Followed up with prospects and prepared meeting materials. Tracked performance metrics and reported conversion rates.
