Skills
Sales and Marketing, Telemarketing, Cold Calling, Customer Service, Lead Qualifying, Banking and Finance, Pre-Sales Consulting, Post-Sales Support
10+ Years
Leadership, Decision Making, Data Analysis, Sales Presentation, Negotiation Skills, Problem Solving, Complaint handling, Relationship Management
10+ Years
Experience highlights
Senior Sales Team Lead
Diners Club International Singapore Pte Ltd
·
September/2015
–
Present
Successfully increased sales and boosted revenue by promoting personal loan products and implementing a systematic approach to track targets and quotas, improving team performance. Streamlined decision-making with comprehensive sales reports and maintained high customer satisfaction by resolving complaints, driving repeat business. Enhanced sales pitch accuracy and data management through voice log analysis, coaching, and product training.
Senior Customer Acquisition Officer
eFusion Solutions Singapore Pte Ltd
·
August/2012
–
Present
Boosted revenue through effective sales techniques and targeted marketing, increasing personal loan sales and credit card acquisitions. Maintained high customer satisfaction with exceptional service in inbound and outbound telesales. Ensured 100% data accuracy by managing client profiles and developed strategic plans with leadership to exceed sales targets and drive profit growth.
Senior Customer Acquisition Officer
Ideal Communications Singapore Pte Ltd
·
November/2010
–
Present
Increased customer base by promoting and upselling bank products through persuasive communication in calls. Organized successful roadshow events, boosting credit card applications and new memberships. Improved efficiency by managing and reducing pending cases effectively.
Senior Customer Service Associate
Exportbank
·
January/2008
–
Present
Exceeded branch targets and ensured client satisfaction by delivering personalized financial solutions and managing accounts effectively. Accurately processed diverse banking transactions as a senior teller, enhancing customer retention and satisfaction.
Service Associate Pool
International Exchange Bank
·
January/2005
–
Present
Successfully fulfilled diverse roles, including teller, roving teller, new accounts officer, and secretary to the bank's region head, across multiple branches in the region, demonstrating adaptability and versatility.
