Customer Service Representative

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Customer Support and E-commerce Specialist with over 5 years of experience in email, live chat, and phone support. I manage customer inquiries, troubleshooting, orders, delivery issues, returns, refunds, exchanges, cancellations, and RMA cases.

I’ve supported Netvue, Birdfy, Aosu, and Roxy Nails Paris, coordinating with suppliers and fulfillment teams through Prime Flow, SP Lite, DayOne Fulfillment, and CJ Dropshipping.
My tools include Shopify, Zendesk, Freshdesk, Help Scout, Zoho, Google Workspace, Stripe, Slack, WeChat, ParcelPanel, Track123, 17Track, Excel, Canva, and ChatGPT.

Dependable and detail-oriented, I handle high-volume support, follow SOPs, maintain accurate records, and deliver timely, professional service to keep customers satisfied and e-commerce operations running smoothly.

Skills & Experience

Skills

Customer Support > Ecommerce > Shopify > Dropshipping 1-2 Years

Ecommerce - Shopify 2-5 Years

Customer Service Representative 5-10 Years

CRM & Business Tools Proficiency 2-5 Years

Chat & Email Support 1-2 Years

Tech support 1-2 Years

Phone Support 2-5 Years

Accounting > Financial Accounting > Analysis 1-2 Years

Team Leadership 2-5 Years

Chat support 2-5 Years

- Customer Service 5-10 Years

Training & Coaching 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Marketing > Order Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Experience highlights

Customer Support & E-commerce Operations Specialist

Clarity Agency · January/2026 – Present

Provided customer support via email for multiple Shopify dropshipping stores. Handled order processing, tracking, returns, refunds, and chargeback inquiries. Coordinated with suppliers and fulfillment partners.

Email Support Specialist

Roxy Nails · January/2026 – Present

Managed high-volume emails for order processing, tracking, returns, and refunds. Coordinated with logistics team to resolve delivery concerns and provided product guidance.

Chat Support Specialist

Hongkong 24-BPO · January/2025 – Present

Provided customer support via live chat for an e-commerce brand. Assisted with product troubleshooting, order fulfillment, and warranty. Maintained high accuracy and speed with multiple chats.

Customer Support Team Lead / Officer-in-Charge

Bluelight Innovations · January/2023 – Present

Provided technical support via email, chat, and phone for Netvue and Birdfy products. Trained and mentored new agents. Handled escalations and monitored performance to meet KPIs.

Fraud Analyst - Tier 3

Citibank · January/2022 – Present

Investigated unauthorized transactions, disputes, and fraud-related activities. Handled complex Tier 3 cases. Conducted risk assessment and transaction monitoring.

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