Skills
Customer Support > Customer Service > Gorgias
1-2 Years
Team Leadership
1-2 Years
Applicant Tracking System > Zoho
1-2 Years
Amazon Seller Central
2-5 Years
- Customer Service
10+ Years
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
5-10 Years
CRM > Salesforce
2-5 Years
Ringcentral
2-5 Years
Intercom
1-2 Years
Shipstation
1-2 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Marketing > Order Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Customer Success Specialist
Spocket
·
Mar/2026
–
Present
Delivered live chat and email support to retailers, resolving product sourcing and order fulfillment issues. Resolved billing disputes and payment processing issues.
Customer Service/Dispatcher
SupportTech LLC
·
Sep/2025
–
Present
Dispatched field technicians to service appointments, tracked job completion, and verified technical accuracy. Managed billing operations and invoice generation.
Customer Service Representative
APEC Water System
·
Jul/2024
–
Present
Handled customer inquiries via phone and email for water filtration products. Managed full order lifecycle including placement, tracking, and returns/refunds.
Team Leader/Email Support
JLI Trading Ltd
·
Dec/2022
–
Present
Led customer support team, resolved email and chat cases, mentored agents on escalation handling. Managed order updates and tracking logistics.
Customer Service/Technical Support
Sutherland Global Services (AT&T)
·
Jun/2019
–
Present
Resolved billing disputes, sales inquiries, and technical troubleshooting for AT&T wireless and U-verse customers via phone and chat.
