virtual assistant - Customer Support

Verified

$10/hr

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Outline

Looking for Full-Time work (9 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

With 2+ years in BPO, I offer strong communication and support skills ideal for Virtual Assistant or Customer Service roles.

Skills & Experience

Skills

Customer Support 2-5 Years

Experience highlights

Escalation Representative

Nearsol · June/2024 – Present

Managed high-level escalations, including cases involving personal injury and property damage caused by company products, ensuring proper resolution and
customer satisfaction by gathering all necessary documentation such as incident reports, medical records, and proof of damage. Acting as a liaison between
customers, internal departments, and third-party claims adjusters, I facilitated a smooth and timely resolution process while maintaining professionalism and
empathy.

Customer Service Representative

Teleperformance · February/2023 – Present

Sales Representative (Outbound Calls & Lead Generation): Generated high-quality leads and closed sales by utilizing effective negotiation and objection-
handling techniques and maintained a strong pipeline of prospects, ensuring follow-ups and conversions.

Healthcare Member Services Representative: Assisted members with insurance benefits, claims inquiries, and appointment scheduling and provided accurate
and up-to-date information while navigating multiple systems in real time.

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