Skills
Design > Graphic Design > Canva
Less than 6 Months
Knowledge in MS Office, (word,excel,ppoint)
Less than 6 Months
Project Management > Appfolio
Less than 6 Months
Real Estate > Buildium
Less than 6 Months
Experience highlights
Issue Resolution Specialist - Back Office
OPTUM - United Healthcare
·
July/2022
–
Present
Handles clerical requests, including sending Explanation of Benefits and Certificates of Coverage via mail and email; coordinates with healthcare providers such as doctors’ offices and billing departments on behalf of members to support appointment scheduling and resolve claims or billing concerns; ensures all matters are addressed in compliance with HIPAA regulations.
Benefit Advocate
OPTUM
·
October/2021
–
Present
Provide first-call resolution by identifying the member’s needs such as benefits, eligibility, claims, and spending accounts and offering clear guidance on their policy coverage and advantages.
Reservations Agent
Radisson Blu Hotel Doha
·
March/2018
–
Present
Handles reservations via email and phone using Opera; assists guest inquiries and transport bookings. Coordinates with front desk, manages OTA commissions, and processes cancellations and modifications. Maintains knowledge of room types and hotel policies.
Reservations Sales Specialist
Intercontinental Hotels Group
·
November/2014
–
Present
Handles phone reservations from the central office, manages cancellations, creates memberships, and shares booking details with the front desk; maintains knowledge of room types, rates, and packages, and responds to calls with courtesy.
