Your Virtual Visionary

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and highly organized professional with 6 years of experience in call center operations, transitioning into a Virtual Assistant role. Proven

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Customer Support > Email Support 2-5 Years

Customer Support > Technical Support 5-10 Years

Calendar /Scheduling 2-5 Years

Customer care representative 5-10 Years

Experience highlights

Customer Care Representative

Clearsource · June/2022 – Present

Customer Care Representative (WFH)
Served as a company ambassador by delivering a high level of professionalism and quality through exceptional customer service and support by utilizing strong verbal and written communication.
Advanced Care advocate who handled:
-Billing and Payments
-Technical, Battery, Ford, Span Panel Troubleshooting and Appointment Scheduling
-Equipment Replacement Request

Customer Service Representative to Technical Support Representative (WOS to WFH)

Teletech · November/2017 – Present

Order Management
-(Lost in Transit (LIT)
-Damaged
-Incorrect for Refund/Replacement)
Technical Support (Troubleshooting NOOK Devices)
Consistently maintained a high level of responsiveness by handling customer inquiries through multiple channels such as phone, chat, SMS, and email, ensuring timely and satisfactory resolutions for all concerns.

Ads and Promo Sales Clerk

Sanford Marketing Corp · December/2015 – Present

Present, promote, and sell products using solid arguments to existing and prospective customers.
Display and refill yellow-tagged items at the selling area.
Promote discounted or bulk items.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Highest December Sale in Bulacan Savemore Branches.

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