Lead Management & Client Relations Coordinator

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Dispatcher and Administrative Support professional with nearly five years of expertise in lead management, customer service, dispatch coor

Skills & Experience

Skills

Customer service 2-5 Years

Lead Management & Follow-Ups 2-5 Years

Dispatching 2-5 Years

Experience highlights

Lead Management and Client Relations Coordinations

Princeton Electrical Makeover · November/2023 – Present

Managed inbound service leads received through Angi, Google, Yelp,
website inquiries, and other marketing channels.
Contacted prospective customers to verify service requests, assess
their electrical needs, qualify leads, and determine scheduling
availability.
Conducted timely follow-ups via phone, text, and email to re-engage
customers and maximize appointment conversion.
Scheduled free estimates and service appointments using Service
Fusion CRM while coordinating with estimator and technician

Dispatcher and Admin Support

PARK PROPERTIES GROUP INC. (VIKING DUMPSTERS WITH PORTER BILLING SERVICES) · September/2021 – Present

Handled inbound calls from customers regarding service concerns,
sales inquiries, and scheduling of deliveries or pickups.
Managed outbound calls to drivers, Accounts Payable, debtors,
brokers, and carriers for coordination, payment follow-ups, and service
updates.
Find efficient routes to minimize fuel costs and improve delivery times.
Served as primary contact for drivers, providing instructions and
support.
Promoted portable toilet and dumpster services to prospective clients.
Managed quotes,

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