Skills
Customer Support > Phone Support > English Speaking
5-10 Years
Customer service
5-10 Years
Communication Skills
5-10 Years
Chat/Email Support
1-2 Years
Active listening, product knowledge, patience, adaptability, problem-solving
5-10 Years
Experience highlights
Live Chat/Email Support
NEOWORK
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April/2024
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/
-Interact with customers through chat platforms and provide timely and accurate support
-Assist customers with product or service-related inquiries and issues
-Resolve customer complaints or concerns in a satisfactory manner
-Proactively identify opportunities to improve the customer support process
-Update and maintain customer information in our system
-Collaborate with internal teams to address customer needs and provide comprehensive solutions
-Stay up-to-date with product knowledge and comp
Customer Service/Appointment Coordinator
Gigcx Marketplace
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January/2023
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Present
Receive and respond to inbound calls from customers who want to schedule service with their dealership. •Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit. •Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
CUSTOMER SERVICE/ LIVE CHAT
ModSquad
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November/2023
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Present
Handle 4 chats at the same time • Assist customers with account, payments, and application tech-related issues. • Guide them to order or buy subscriptions/Premium plans. • Gather detailed records of customer interactions, questions, and resolutions in our CRM TOOLS. • Maintaining professional responses in every chat.
Customer Service Representative
AgentsOnlyPH
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October/2021
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Present
Process customer’s orders over the phone • Answer queries about the product • Upsell/recommend products that suit the customer • Provide excellent customer experience
Customer Service/Billing Specialist/Subject Matter Expert
VXI GLOBAL INC
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May/2019
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Present
Investigate and resolve customers’ concerns related to billing and changes to their multi-services changes. • Provide excellent customer service and gain customer satisfaction. • I was recognized as one of the top agents in our Site ranking. Recently, I was promoted as Subject Matter Expert to assist new agents for 6 months. • Aiming to make angry customers into happy and satisfied customers.
