Skills
Real Estate > Cold Calling
Less than 6 Months
Sales and Marketing Skills
5-10 Years
Customer Experience Associate
2-5 Years
Computer basic knowledge. Troubleshooting Networking .Install Operating Software in Computer. Hardware and software installation
2-5 Years
Experience highlights
Member Care Advocate
Optum
·
September/2025
–
Present
At Optum, I served as a Member Care Advocate specializing in Medicare and Retirement. This role required a high level of empathy, patience, and strict attention to detail, as I was directly assisting senior citizens with their healthcare benefits and insurance coverage. It gave me deep experience in navigating complex, highly regulated databases and compliance structures while maintaining an exceptionally high standard of compassionate, accurate customer care.
Customer Experience Associate
Full Potential Solutions
·
September/2022
–
Present
FinTech Account - Voice, Email, and Chat Support - Back Office Support for a FinTech client. I handle administrative tasks, process financial transactions, and ensure data accuracy. I streamline operations by managing documentation, analyzing customer accounts, and collaborating with teams to resolve issues efficiently.
Cold Calling - Freelance General VA
ExpertOwl
·
January/2022
–
Present
Real Estate Cold Caller under Agency VA
