Customer Experience & Operations Specialist | Social Media & AI Support

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Customer Experience & Operations Specialist with a background in customer support, client relations, scheduling, CRM, and day-to-day operations.
I enjoy helping people, solving problems, and keeping things organised. In my recent role with a growing startup, I supported customers and field teams from appointment booking and dispatch to real-time issue resolution and post-service follow-ups.
I also had the opportunity to work closely with the marketing team, supporting online reviews, Google Business Profile, Facebook and Instagram content, and social media scheduling through Hootsuite and Sprout Social.
I’m comfortable working with CRM systems, Asana, AI-assisted support tools, and remote teams. I’m someone who learns quickly, adapts to new systems, and is always happy to step in and help wherever I’m needed.

Skills & Experience

Skills

Customer Support 10+ Years

Customer service 10+ Years

Data Entry 10+ Years

Virtual Assistance 2-5 Years

Customer EXPERIENCE 10+ Years

Administrative Support 2-5 Years

CRM management 5-10 Years

Appointment scheduling 2-5 Years

Social Media Management (basic posting & engagement) 2-5 Years

Online Reputation Management 2-5 Years

Experience highlights

Customer Service Specialist || CS Shift Lead || Marketing Coordinator

Barkbus (former Groombuggy) · May/2022 – Present

Supported customer experience and daily operations through appointment scheduling, dispatch coordination, CRM management, and customer follow-up. Handled customer and groomer concerns, escalations, retention, and online reputation management. Supported Google Business Profile, Facebook and Instagram content using Hootsuite and Sprout Social, while using AI-assisted customer service tools to improve efficiency and response quality. Used Asana for team collaboration projects.

Medical Transcriber

MID-MANHATTAN MEDICAL, P.C · October/2016 – Present

Transcribing medical records of patients' visit for hospital and legal use. PDF files with doctors' handwriting are scanned and send to us to be transcribed (not just copy). Some files also include reports of various examination procedures that need to be transcribed accurately.

Chargeaback advisor

JPMorgan Chase & Co. · November/2013 – Present

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