RCA/Reports Analyst

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Root Cause Analyst with a background in customer service, now focused on Power BI dashboards, DAX, and KPI reporting. Also building a side income stream in AI automation freelancing — went from zero coding background to building working automations, currently exploring more advanced tools and a solo brand identity.

Skills & Experience

Skills

Customer service 2-5 Years

Excel 2-5 Years

PowerPoint 2-5 Years

outlook 2-5 Years

Team manager Less than 6 Months

SME 6 Months to 1 Year

Power BI & Dashboard Reporting 2-5 Years

Experience highlights

Root Cause Analyst

Ibex · October/2022 – /

4 years overall work experience — 2 years in inbound customer service helping customers directly, followed by progression through Subject Matter Expert and Interim Team Manager roles, before moving into an analytics-focused position. Currently a Root Cause Analyst, building and maintaining Power BI dashboards with daily updates, DAX, Excel Power Query, and KPI monitoring.

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