Skills
Office and Administration > Data Entry
2-5 Years
Team Leadership
6 Months to 1 Year
Customer service Email Support
2-5 Years
Escalations Email Support
2-5 Years
Experience highlights
Customer Service Team Leader
Foundever
·
March/2024
–
Present
I led teams by leveraging my leadership and coaching skills, fostering a collaborative environment and implementing strategies to enhance performance and cohesion. I tracked progress, analyzed performance metrics, and conducted meetings, training sessions, and workshops to drive continuous improvement and team development.
Customer Service Representative
Foundever
·
November/2019
–
Present
As a Customer Service Representative, I effectively resolved complex customer issues and managed escalations with professionalism and efficiency. I communicated clearly to ensure customer satisfaction, analyzed root causes of concerns, and provided tailored solutions. My role involved maintaining accurate customer records, meeting service level targets, and collaborating with internal teams to expedite resolutions. I also handled special projects for major clients, ensuring quality.
