Christia A. - Team Leader

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, my name is Christia, I bring 17 years of experience across customer service, collections, case management, and operations leadership, including trust and safety support for an artificial intelligence company. These roles strengthened my communication, leadership, and problem-solving under pressure. One highlight was leading a team during the pandemic, maintaining business continuity with zero missed electricity reconnections and no escalations. I’m experienced with Microsoft, Google Workspace, and SAP to keep workflows efficient.
Outside work, I enjoy camping and swimming, which keep me balanced and focused.
Thank you for your time. I look forward to work with you very soon!

Skills & Experience

Skills

Content Moderation/Management and Content Operator 6 Months to 1 Year

Leadership Skills, Planning a nd Organizing, critical thinking and problem solving, Teamwork & collaboration, Oral & written communication 5-10 Years

Collection and Recovery of receivables and bad debts 2-5 Years

Executive Assistance (Calendar, Email, Scheduling) Less than 6 Months

Experience highlights

Trained Executive Assistant

Athena · August/2026 – Present

• Managed and prioritized emails, follow-ups, and inbox organization
• Coordinated calendars, meetings, appointments, and reminders
• Scheduled and resolved calendar conflicts efficiently
• Arranged flights, hotels, transportation, and travel itineraries
• Managed travel bookings, changes, and cancellations.
• Maintained accurate records and confidential information.

Level 10 - Service Delivery / Delivery Operations Senior Analyst

Accenture Inc · August/2009 – Present

Trust & Safety Team Leader (Leading AI Client) | Aug 2025 – June 2026
• Operations & SLA Ownership: Direct a team of Trust & Safety content moderation reviewers and privacy account specialists, ensuring 100% compliance with strict client SLAs.
• Client Alignment: Partner closely with stakeholders from a global, market-leading AI corporation to align quality scores and operational strategies.
• People Management: Oversee performance management, coaching, and mental well-being initiatives