Result-oriented BPO professional with 10 years of experience across Quality Assurance, Intake and Customer Service. I have developed strong expertise in quality monitoring, compliance, customer experience, process improvement, and providing constructive feedback to help teams achieve performance and quality goals.
I am known for being detail-oriented, resilient, organized, and result-driven, with a strong commitment to accuracy and continuous improvement.
I am currently open to remote opportunities in Virtual Assistant, Quality Assurance/Analyst, Intake Specialist, Customer Service, and related support roles.