Skills
Maintenance Specialist Property Management
1-2 Years
Executive Virtual Assistant
1-2 Years
Recruitment and Talent Acquisition
2-5 Years
Customer Care Support
2-5 Years
AI Tools & Workflow Optimization
Less than 6 Months
Experience highlights
Career Backer
Cyberbacker Careers
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February/2022
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Present
Facilitated Rapid Fire Interviews to match clients with skilled Virtual Assistants, handling candidate screening, client introductions, and onboarding coordination. Streamlined communication, documentation, and recruitment processes, resulting in successful long-term client-VA matches and high client satisfaction.
Senior Property Maintenance Specialist
Fyxed - APM Help
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October/2020
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Present
Managed tenant and vendor communications across email, chat, and phone, handling 50+ work orders daily. Responded to service requests, coordinated vendor dispatch, and generated weekly client reports using AppFolio and Google Sheets. Trained new employees, streamlined updates, and improved satisfaction through proactive communication and reduced repeat complaints.
Account Expert (T-Mobile)
Alorica Inc.
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November/2017
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Present
Supported 80–100 customers daily via phone, chat, and email, resolving mobile, billing, and account concerns with 90% first-contact resolution. Delivered accurate troubleshooting, handled billing disputes and plan changes, and ensured 100% accuracy in financial transactions. Maintained detailed CRM documentation, boosting follow-up efficiency by 20%, while consistently achieving 95%+ QA scores and exceeding CSAT targets.
Customer Service Representative (JustFab)
Awesome OS
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June/2015
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Present
Handled 70–90 customer inquiries daily regarding orders, sizing, returns, and memberships via phone support. Processed cancellations, exchanges, and billing adjustments with 98% accuracy, reducing repeat contacts. Promoted products and membership perks, driving a 15% increase in upsells and retention. Coordinated with logistics partners to resolve delivery delays, cutting complaint turnaround times by 25%, and contributed to a 95% customer satisfaction score through empathy and personalized supp
