Trust and Safety Associate

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented professional with 16 years of BPO experience across Trust & Safety, Content and AI Quality evaluation, Healthcare Operations and Billing. Experienced in policy enforcement, content review, search relevance evaluation, AI-generated content assessment and health insurance operations. Strong track record of making accurate, risk-based decisions while meeting established quality, productivity and compliance standards.

Skills & Experience

Skills

Office and Administration > Quality Assurance 10+ Years

Attention to detail 5-10 Years

Critical Thinking 10+ Years

Content Moderation 2-5 Years

Health Insurance Enrollment 5-10 Years

Image Analyst 2-5 Years

Experience highlights

Trust and Safety Associate

Accenture Inc · January/2022 – Present

Evaluate and label user-generated and business pins for search relevance, applying established rating guidelines to determine alignment with user intent and query context.
Review and moderate user-generated content for compliance with Community Guidelines, accurately identifying policy violations and applying appropriate enforcement actions, including content removal.
Evaluate AI-generated images and content to identify visual and quality defects or inconsistencies.

Transaction Processing Representative (Health Account)

Accenture Inc · August/2013 – Present

Processed health insurance enrollment forms and applications, ensuring accurate and timely entry of member and eligibility information.
Performed group maintenance activities, including adding or removing members, updating coverage details and processing group health plans.
Resolving inquiries and issues related to group enrollment and maintenance while meeting established quality and productivity standards.

Billing Specialist

Coredata Inc · August/2010 – Present

Accurately entered and processed billing information into the system using source documents such as Bill of Lading.
Applied appropriate billing codes based on established procedures and requirements.

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