Skills
Team Leadership
5-10 Years
Process improvement
5-10 Years
People management
5-10 Years
Customer Relationship Management
5-10 Years
Technical Documentation and Reporting
5-10 Years
Microsoft Office 365
2-5 Years
AI workflow
2-5 Years
IT Asset Management
5-10 Years
AI Implementation
5-10 Years
Technical Documentation
5-10 Years
Basic Security management
5-10 Years
Data Analysis and Reporting
5-10 Years
Experience highlights
DMARC Consultant
Independent Contractor
·
June/2023
–
/
Consulted with global clients on DMARC implementation, compliance improvements, and email security. Transformed technical telemetry into strategic reports and leveraged AI platforms to automate technical recommendations.
Team Leader
Wipro
·
November/2022
–
Present
Managed IT support operations, team performance, and IT hardware asset lifecycle. Refined operational processes, handled complex escalations, and developed comprehensive training programs.
Team Leader
Tata Consultancy Service
·
December/2021
–
Present
Coordinated team schedules, monitored performance against SLAs, and managed IT asset allocation. Enhanced operational processes and streamlined workflows to increase productivity.
Team Leader
Cognizant
·
September/2018
–
Present
Managed customer escalations, analyzed and enhanced organizational processes, and participated in strategic planning. Oversaw IT asset management and provided continuous coaching to team members.
IT Helpdesk Engineer
Cognizant
·
November/2017
–
Present
Delivered hardware and software support, installed and configured Windows systems and network connectivity. Managed Microsoft Office 365 configurations and resolved technical issues efficiently.
