Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented customer service with 5 years of experience, live chat support, and administrative tasks.

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Customer Service > 2-5 Years

Experience highlights

Live Chat Agent

TDCX · May/2023 – Present

- Respond promptly to customer inquiries via live chat.
- Assist with order tracking, product information, returns, refunds, and account-related issues.
Provide clear, friendly, and professional communication that reflects Temu’s brand voice.
- Troubleshoot common issues and escalate complex cases to specialized teams.
- Maintain accurate records of customer interactions using internal systems.
- Collaborate with cross-functional teams to improve customer experience and resolve recurring issues.

Customer Service Representative

Telus · October/2023 – Present

Handle inbound and outbound calls professionally and efficiently.
Assist customers with shipping inquiries, product returns, label requests, recalls, and website navigation.
Provide accurate information regarding the courier's services, policies, and procedures.
Resolve customer issues and escalate complex cases to the appropriate departments.
Maintain detailed records of customer interactions and transactions.
Collaborate with internal teams to ensure smooth logistics and customer satisfaction.

Customer Service Representative

Concentrix · March/2022 – Present

- Answer calls in a timely manner.
- Assist customers with requests and concerns with integrity.
- Troubleshoot customer app or browser issues.
- Assist with payments and provide extensions.

Customer Service Representative

Teleperformance · July/2022 – Present

- Answer inbound calls to address questions regarding drug plans.
- Explain drug plan coverage.
- Transfer calls to the pharmacy department for specific drug requests.

E-filer

iFive Global · November/2022 – Present

- Proper naming for every document.
- Filing documents in the correct folder.
- Determine if the pharmacy/clinic on the document is legitimate

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